Last Updated: [20 July 2024]

At ArsalXpress, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with a product, our return policy provides guidance on how to return items and receive a refund or exchange. Please read the following policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• The return request must be made within 7 days from the date of delivery.
• The item must have the receipt or proof of purchase.
• Returns are only accepted for damaged, defective, or incorrect items. Returns for change of mind are not accepted.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Perishable goods (e.g., food, flowers).
• Personal care items (e.g., cosmetics, skincare products).
• Gift cards.
• Downloadable software products.
• Sale or clearance items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@arsalbytes.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: We will review your request and provide you with a return authorization and instructions on how to send the item back.
3. Ship the Item: Securely pack the item and ship it to the address provided in the return authorization. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@arsalbytes.com.

6. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@arsalbytes.com .

8. Contact Us

For any questions or concerns regarding returns, please contact us at support@arsalbytes.com.

By shopping at ArsalXpress, you agree to our return policy. We appreciate your business and are committed to providing you with the best shopping experience.