Support Policy

Last Updated: [20 July 2024]

At ArsalXpress, we are committed to providing excellent customer support to ensure a seamless shopping experience. Please read the following support guidelines to understand how you can reach out to us and what to expect.

1. Contacting Support

If you have any questions or concerns about your orders, products, or personal data, feel free to reach out to our support team:

• Email: support@arsalbytes.com
• Contact Form: Contact Us

We are here to assist with order inquiries, account management, product issues, and any data privacy concerns you may have.

2. Response Time

Our support team typically responds to inquiries within 24 hours. In some cases, particularly during weekends or public holidays, it may take a little longer. We appreciate your patience.

3. Data Privacy and Security Support

If you have concerns about your personal information or wish to exercise your data protection rights (such as accessing, rectifying, or deleting your data), you can contact us at support@arsalbytes.com. For more details, please review our Privacy Policy.

4. Account Support

If you experience issues with your account, such as forgotten passwords or unauthorized access, please contact us immediately. We take the security of your information seriously and will work to resolve any account-related issues as soon as possible.

5. Orders, Payments, and Returns

If you have questions about an order or need assistance with a return, refund, or exchange, please contact us with the following details:

• Order number
• The issue you are experiencing (e.g., damaged product, wrong item)
• Any supporting information (e.g., photos of damaged goods)

For more information, please refer to our Return Policy.

6. Technical Support

For issues related to the use of our website, such as problems with logging in, navigating the site, or payment issues, please reach out to us, and we will assist you in resolving the issue.